Refund policy

Potioncast Corporation · Effective as of August 2, 2026

Purchase

Tickets are sold for specific events at specific dates, times, and venues. All prices are stated in U.S. dollars. Applicable taxes and fees are calculated at checkout. Payment is processed by Stripe, and your purchase is additionally subject to Stripe's terms.

Tickets are fixed after purchase

A ticket cannot be modified after purchase. To change the date, time, or party size of a booking, you must cancel the existing purchase in accordance with the cancellation policy below and place a new purchase, subject to availability at the time of rebooking.

Group purchases

A guest purchasing more than one seat purchases on behalf of the full party and is the sole purchaser of record for that transaction. Remaining seats are assigned by sharing an invitation link following purchase. The purchaser of record is responsible for the full transaction, is the only party entitled to request cancellation or refund of that transaction, and is the only party with access to the receipt for that transaction.

A guest who joins a group using an invitation link has not made a purchase and is not entitled to a refund. Such a guest may leave the group at any time, but leaving does not cancel the ticket, does not release a seat for resale, and does not generate a refund to anyone.

Cancellation and refunds

You may cancel a ticket and receive a full refund to your original payment method provided the cancellation is made more than 48 hours before the scheduled event start time. Cancellations made 48 hours or less before the scheduled event start time are not eligible for refund.

Refunds are issued for the full transaction only. Individual seats within a group purchase cannot be cancelled or refunded separately. Cancelling a group purchase cancels admission for every guest in that group, including guests who joined by invitation link. The purchaser of record is responsible for notifying their party.

Refunded amounts include any tax collected on the original transaction. Refunds are processed through Stripe and may take several business days to appear depending on your financial institution.

How to cancel

You can cancel from the ticket on your tickets page any time up to 48 hours before the event start time. Cancellation is immediate and cannot be undone. Inside 48 hours the option is no longer available.

Late arrival and no-show

Potioncast attractions run on a scheduled basis. Admission may not be possible after an experience has begun. Late arrival and failure to attend are not eligible for refund.

Cancellation or rescheduling by Potioncast

If Potioncast cancels an event, ticket holders will receive a full refund to the original payment method. If Potioncast reschedules an event, ticket holders may transfer to the new date or request a full refund.

Resale

Tickets are for personal use and may not be resold, offered for resale, or transferred for commercial gain. Entry codes are issued to a single group and are not transferable. Potioncast may void without refund any ticket that it reasonably believes has been resold in violation of this provision.

Billing errors

If you believe a billing error has occurred, contact corporate@potioncast.com within 7 days of the transaction. Please contact us before disputing a charge with your bank. A ticket subject to an open chargeback may be voided pending resolution.